Terms & Condtions

COD PROCEDURE & TERMS

1. For all the COD Shipments, opening of account is mandatory.
2. Shipments will be picked up Only If booked from Origins Courier & Logistics Customer Portal.
3. Minimum chargeable weight is 1 kg.
4. If shipment volumetric weight exceeds the actual weight, shipment weight will be calculated as follows:

Height (cm) X Width (cm) X Length (cm)

5000

5. Origins Courier & Logistics will not be responsible for insurance any shipment processed under COD Procedure unless the merchant has specifically opted for Insurance.

SHIPMENT BOOKING & PICK-UP

1. All the Shipments booked before 03:00 PM on Origins Courier & Logistics portal will be picked, packed and dispatched5 the very same day, All the Shipments booked after 3:00 PM which require pick-up will be processed the next working day. However, if the shipper manages to drop the parcels at our office before 08:00PM, they will be dispatched on the same working day.
2. Shipments weight charges are calculated as per either the actual or the-volumetric weight. The volumetric weight will be applied based on the following formula:

Height (cm) X Width (cm) X Length (cm)

5000

3. At Origins Courier & Logistics, All the consignments such as Shipment Booking, Pickup, Dispatch & movement are weighed once they landed at the main office
4. Other charges consisting of cash handling, fuel surcharge or insurance etc., will be applied as per the contract with the client.
5. Least chargeable weight for consignments moved using COD light delivery service is 1 Kg.
6. Least chargeable weight for consignments moved using overland services is 5Kg

PACKAGING

Packaging of shipments will be the sole responsibility of the shipper and if the product is not given to Origins Courier and Logistics for packaging. It should be sealed with the Origins Courier & Logistics Labels attached to it. Origins Courier & Logistics provides flyers in the following sizes:
Weight (Dimensions)
Charges
Small: 8” x 11” (inches)
Rs. 15/Flyer with pocket
Medium: 10” x 12” (inches)
Rs. 20/Flyer with pocket
Large: 12” x 16” (inches)
Rs. 25/Flyer with pocket
Extra Large: 14” x 19” (inches)
Rs. 30/Flyer with pocket
NOTE: Minimum order quantity is 50 pieces.
You can only request flyers after your account has been opened, flyers charges will be deducted from COD. Shipper can use their own branded/non-branded flyers, which should be fully sealed; use of transparent packaging should be avoided. Origins Courier & Logistics will not accept flyers from any other shipment company.
For flyers, call us at: + 92 21 33371937, +92 306 6744467 or email us at: cs@origins.pk

DELIVERY ATTEMPTS & LEAD TIME

1. Within city, shipments will be attempted within 24 hours of the dispatching, except for remote areas which may take up to 72 hours
2. Shipments pertaining to KLI (Karachi, Lahore & Islamabad) will be attempted within 2-4 working days after the pickup.
3. Shipments pertaining to all the other destinations will be attempted within 4-6 working days
4. A maximum of 3 attempts will be made for each shipment, after which the parcel will be returned to shipper, further details are listed under “Return of Shipments”.

RETURN OF SHIPMENTS

1. All the customers who are unresponsive during the delivery attempts, those shipments will be returned to the customer after three attempts and the customer will be charged as per agreement
2. Origins Courier & Logistics’ Customer Representatives will call the clients and check with them to ensure the return for each such shipment before the shipment is being returned back to the shipper
3. Origins Courier & Logistics will also call the customer on behalf of the shipper to reconfirm the return status.

PAYMENTS & INVOICES

Payments for every delivered consignment will be facilitated through the following options:
Which will be reimbursed to the customer Daily, Weekly, Fortnightly (Depending upon the terms decided with the client). All the charges relating to each consignment will be deducted at the time of payment.

CLAIMS

1. Origins Courier & Logistics will not accept any claims in the event of damage owing to inappropriate packing of the product if the packaging is done by the shipper. The claim will be handled once the required documents-such as purchase slip, clearing documents, etc., are provided and will be given 100% claim of the invoice price
2. Origins Courier & Logistics will only accept claims for the parcels which were either damaged or lost during shipment, robbery,or snatching.Moreover, 80% of the value will be repaid to the client for the accepted claims.
3. Any claim for the consignment return/insurance/delivery/damage after 10 days of pickup will not be considered.
4. No claim shall be acceptable once the consignment is delivered to the consignee
5. Origins Courier & Logistics will not be held responsible if any damage or harm occurs to shipment on account of unexpected or catastrophic events, such as fires, strikes and earthquakes etc.

GENERAL TERMS & CONDITIONS

The client must agree to the following terms and conditions:
1. Origins Courier & Logistics (Pvt)Ltd will be acting as an agent on behalf of the customer.
2. We shall have complete legal authority to collect the cash and transfer the ownership of goods to the consignee.
3. Copy of NTN Certificate will be mandatory for account activation.
4. Taxes will be applicable on total shipment charges depending on the origin of shipments.
5. The list of GSTs will be applied to all the shipments originating from specified territories
  • ICT: 16 percent
  • KPRA: 15 percent
  • BRA: 15 percent
  • PRA: 16 percent
  • SRB: 13 percent
6. Fuel Surcharge may be applied if the prices of fuel increases
7. All the rates are subjected to change at any time. However, customer will be informed 2 weeks prior to the incorporation of the change.
2 weeks prior to the incorporation of the change.
8. During the transit, if any government agency such as FIA, CAA inspect the shipment for security or regulatory reasons, customer will be responsible to provide the relevant documents.
9. Customer SHOULD NOT move or ship any of the below mentioned items through Origins Courier & Logistics (Pvt)Ltd:
  • Currency, jewelry, Bullion, Antiques, Alcohol, Stamps, Precious Metals, Valuable
    Stones, Works of Art, Weapons, Plants, Medicines, Explosives, Animals, Consumable
    goods and items, negotiable tools in bearer form, or and any item whose circulation
    is controlled by law or by any act of the Provincial or Federal Government.
  • Origins Courier & Logistics will have complete legal authority to act against the
    customer if any such item is discovered in any consignments.
10. Origins Courier & Logistics may add new terms and conditions at any time.

CASH ON DELIVERY CHARGES

Weight Charges
Within City
Zone A (Inter City)
Zone B (Inter City)
1 Kg
Rs. 120/-
Rs. 180/-
Rs. 200/-
2 Kg
Rs. 200/-
Rs. 340/-
Rs. 360/-
Each Additional Kg
Rs. 80/-
Rs. 110/-
Rs. 110/-

HEAVY CASH ON DELIVERY ITEM/OVERLAND CHARGES

Weight Charges
Within City
Zone A (Inter City)
Zone B (Inter City)
5 Kg
Rs. 350/-
Rs. 400/-
Rs. 500/-
6 Kg
Rs. 400/-
Rs. 460/-
Rs. 570/-
Each Additional Kg
Rs. 45/-
Rs. 50/-
Rs. 60/-

CASH HANDLING CHARGES

Cash Handling Charges
COD Amount
Shipment Charges
Rs. 25,000/- to Rs. 49,999/-
1%
Rs. 50,000/- and above
2%

Fuel Surcharge: The fuel surcharge will be 15%

NOTE: The fuel surcharge may vary as per petroleum prices.

LIST OF CITIES

ZONE A

Rawalpindi
Multan
Sahiwal
Bahawalpur
Karachi
Karachi
Sialkot
Gujrat
Islamabad
Faisalabad
Quetta
Jhelum
Lahore
Hyderabad
Rahim Yar Khan
Peshawar

ZONE B

Abbottabad
Chowk Azam
Chowk Azam
Kahota
Abdul Hakim Talamba
Chowk Munda
Gujranwala
Kala Shah Kaku
Ahmedpur East
Chunian
Gwadar
Kalabagh
Ahmedpur Sial
Dadu
Dadu
Kalaske
Akora Khattak
Dadyal
Hala
Kalat
Ali Pur
Dara Adam Khel
Harappa
Kallar Kahar
Ali Pur Chatha
Dargai
Haripur
Kallar Syedan
Allah Abad
Daska
Haroonabad
Kallur Kot
Arif Wala
Daud Khel
Hasilpur
Kamalia
Attock City
Daulatpur
Hassan Abdal
Kamber Ali Khan
Badin
Depalpur
Haveili Lakha
Kamoke
Bagh Ajk
Dera Ghazi Khan
Havelian
Kamra
Bahawalnagar
Dera Ismail Khan
Hawinda
Kamra Kalan
Bakhtanwala
Dera Murad Jamali
Hazro
Kandh Kot
Banu
Dherki
Hishtian
Kandiaro
Basirpur
Dijkot
Hitral
Karak
Basti Malook
Dina
Hota Sahiwal
Karianwala
Batkhela
Dinga
Hub
Kashmore
Bhai Pheru
Dir
Isa Khel
Kasur
Bhakkar
Dunyapur
Iskandarabad
Khairpur
Bhalwal
Eminabad More
Jacobabad
Shah
Bhera
Faisalabad
Jaffarabad
Khan Bela
Bhimber
Fateh Jang
Jahangira
Khanewal
Burewala
Fatehpur Kamal
Jahania
Khanpur
Chak Jhumra
Firoza
Jalalpur Bhattian
Khari Sharif
Chakwal
Fort Abbas
Jalalpur Jattan
Kharian
Chaman
Gambhat
Jalalpur Pirwala
Khewra
Changa Manga
Gatwala
Jamshoro
Khipro
Chani Goth
Ghakhar
Jand
Khudian Khas
Charsadda
Ghazi
Jaranwala
Khurianwala
Chashma
Ghorghushti
Jatlan
Khushab
Chenab Nagar
Ghotki
Jatoi
Khuzdar
Chichawatni
Gilgit
Jauharabad
Killa Saifullah
Chiniot
Gojra
Kabirwala
Kohat
Kot Addu
Mirpur Ajk
Qazi Ahmed
Sohawa
Kot Chutta
Mirpur Mathelo
Qila Didar Singh
Swabi
Kot Mithan
Mirpurkhas
Quaidabad
Swat
Kot Momin
Mithi
Rahwali
Talagang
Kot Radha Kishan
Moro
Raiwind
Tanda
Kot Samaba
Muridke
Rajana
Tandlianwala
Kotla Arab Ali Khan
Muridwala
Rajanpur
Tando Adam
Kotli Ajk
Murree
Rato Dero
Tando Allah Yar
Kotli Loharan
Musakhel
Rawalakot
Tando Jam
Kotri
Muzaffarabad
Rawat
Tando Muhammad Khan
Kundia
Muzaffargarh
Renala Khurd
Taranda Muhammad Panah
Kunjah
Nandipur
Risalpur
Tatlay Aali
Lakki Marwat
Nankana Sahib
Rohri
Taunsa
Lalamusa
Narowal
Sadiqabad
Taxila
Lalian
Naushahro Feroze
Sajawal
Thatta
Larkana
Nawabshah
Sakrand
Timergera
Lawrencepur
Nodero
Sambrial
Toba Tek Singh
Layyah
Nowshehra
Samundri
Topi
Liaqatpur
Nowshera Virkan
Sanghar
Ubaro
Lodhran
Okara
Sangla Hill
Uch Shareef
Loralai
Osta Mohammad
Sarai Alamgir
Umer Kot
Mailsi
Pabbi
Sargodha
Vehari
Malakwal
Pakpattan
Satiana
Wah Cantt
Mamunkanjan
Pano Aqil
Sehwan Sharif
Wazirabad
Mandi Bahauddin
Pasrur
Shahdad Kot
Yazman Mandi
Mangla
Pattoki City
Shahdadkot
Zafarwal
Mansehra
Phalia
Shahdadpur
Zahir Pir
Mardan
Phalore
Shahkot
Zhob
Mastangc
Phool Nagar
Shahpur Sadar
Matli
Phulwaran
Shakar Garh
Mehmood Kot
Pindi Bhattian
Shikarpur
Mehrabpur
Pindigheb
Shorkot Cantt
Mian Chunnu
Piplan
Shorkot City
Miani
Pir Mahal
Shujabad
Mianwali
Pishin
Sibi
Minchinabad
Qalandarabad
Sillanwali
Mingora
Qasba Gujrat
Skardu